Effective Date: 1st December 2024

At Arosin Wellness, we prioritize customer satisfaction and strive to provide high-quality products and excellent service. This Refund Policy explains the terms and conditions under which refunds may be issued for purchases made through our website, www.arosinwellness.com.

1. Eligibility for Refunds

Refund requests are accepted under the following conditions:

• The product was delivered in a damaged, defective, or incorrect condition.
• The product is unused, unopened, and in its original packaging.
• The refund request is initiated within 7 days of receiving the product.

Note: Products that have been opened, used, or tampered with are not eligible for refunds due to health and safety considerations.

2. Non-Refundable Items

The following items are non-refundable:

• Products purchased during promotional offers or sales.
• Customized or personalized products.
• Products that show signs of use or damage after delivery.

3. Refund Process
4. a) Initiating a Refund

To request a refund, email us at arosinwellness@gmail.com with:

• Your order number.
• Proof of purchase (invoice or order confirmation email).
• Photographic evidence of the issue (if applicable).

1. b) Verification and Approval

• Our team will review your request and respond within 3–5 business days.
• If approved, we will initiate the refund process.

1. c) Refund Methods

Refunds will be processed using the original payment method within 7–10 business days after approval. For Cash on Delivery (COD) orders, refunds will be made via bank transfer.

4. Replacement Option

Instead of a refund, you may opt for:

• Product Replacement: If the requested item is in stock.
• Store Credit: A voucher that can be used for future purchases.

5. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• Orders that have already been shipped cannot be canceled.

6. Contact Us

For refund-related inquiries or support, contact us:

• Email: arosinwellness@gmail.com
• Phone: 7696230508
• Address: SCO-102, Panchkula Shopping Complex, Peer Muchalla-Dhakoli Road, Zirakpur, Distt. Mohali, Punjab

By purchasing from our website, you agree to the terms and conditions of this Refund Policy.