Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Arosin Wellness FAQ section! Here, we answer some of the most common questions about our products, services, and policies. If you have additional inquiries, don’t hesitate to contact us.

About Our Products

Q1: Are Arosin Wellness products made with natural ingredients?
Yes, all our products are crafted using high-quality, natural ingredients. We ensure that our formulations are free from harmful chemicals and safe for use.

Q2: Are your products suitable for all skin and hair types?
Most of our products are formulated to be suitable for all skin and hair types. However, if you have specific sensitivities or allergies, we recommend checking the ingredient list or consulting with a healthcare professional.

Q3: Can I use multiple Arosin Wellness products together?
Absolutely! Our products are designed to complement one another, allowing you to create a holistic wellness routine tailored to your needs.

Orders and Shipping

Q4: How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. Use this number to track your shipment on the courier’s website.

Q5: What are your shipping charges?
Shipping charges vary based on the weight of your order and the delivery location. The exact cost will be displayed at checkout before you finalize your purchase.

Q6: How long does delivery take?
Standard delivery typically takes 3–5 business days, depending on your location.

Returns and Refunds

Q7: What is your return policy?
We accept returns for damaged, defective, or incorrect products within 7 days of delivery. The product must be unused, unopened, and in its original packaging.

Q8: How do I request a refund?
To request a refund, email us at arosinwellness@gmail.com with your order number, proof of purchase, and a description or photo of the issue.

Payments and Security

Q9: What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD).

Q10: Is my payment information secure?
Yes, we use secure payment gateways and SSL encryption to protect your payment details.

Product Use and Safety

Q11: How do I know which product is right for me?
Each product page includes detailed information about its benefits and usage. If you’re unsure, feel free to reach out to us for guidance.

Q12: Are your products safe for pregnant or nursing women?
While our products are made with natural ingredients, we recommend consulting with a healthcare professional before use if you are pregnant or nursing.

Customer Support

Q13: How can I contact Arosin Wellness for support?
You can reach us via:

Q14: What are your customer service hours?
Our team is available Monday to Saturday, 9:00 AM to 6:00 PM.

If your question isn’t listed here, feel free to contact us directly. We’re here to help and ensure your experience with Arosin Wellness is exceptional. Thank you for choosing us on your wellness journey!